Terms of Service

Last Updated: January 2026

1. Acceptance of Terms

By accessing our website at smiledentalclinic.in or using our dental services at our clinic in Aundh, Pune, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms are governed by the laws of India and the jurisdiction of courts in Pune, Maharashtra.

2. Definitions

• "We," "Us," "Our": Refers to Smile Dental Clinic
• "You," "Patient": Refers to the person using our services
• "Services": Dental treatments, consultations, and related services
• "Clinic": Our dental clinic located at Aundh, Pune

3. Appointment Booking

3.1 Booking Methods

You can book appointments through:

• WhatsApp: +91 96995 77641
• Phone call: +91 96995 77641
• Walk-in (subject to availability)

3.2 Appointment Confirmation

All appointments are confirmed via WhatsApp or SMS. An appointment is only considered confirmed when you receive a confirmation message with date, time, and doctor details.

3.3 Patient Information

You agree to provide:

• Accurate personal information (name, age, contact)
• Truthful medical history
• Current medications and allergies
• Valid ID proof for first visit

4. Cancellation and Rescheduling Policy

4.1 Cancellation Notice

• Free cancellation: 24 hours before appointment
• Late cancellation (less than 24 hours): Subject to fees
• No-show without notice: May affect future bookings

4.2 Rescheduling

You can reschedule appointments via WhatsApp or phone call. We recommend rescheduling at least 12 hours in advance to ensure availability.

4.3 Late Arrivals

If you arrive more than 15 minutes late, we may need to reschedule your appointment based on availability and doctor schedules.

5. Treatment and Payment Terms

5.1 Treatment Plans

• Treatment plans are provided after initial consultation
• Costs are estimated based on examination
• Final costs may vary based on treatment complexity
• We will inform you of any cost changes before proceeding

5.2 Payment Methods

We accept the following payment methods:

• Cash
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Credit/Debit Cards
• Insurance (where applicable)
• EMI options available on treatments above ₹10,000

5.3 Payment Timing

• Consultation fees: Payable at visit
• Treatment fees: As per agreed schedule (may require advance payment)
• Full payment required before final crown/bridge placement

5.4 Refund Policy

Refunds are provided on a case-by-case basis:

• Advance payments: Refundable if treatment not started
• Partial treatments: Pro-rata refund for uncompleted work
• No refund for completed treatments
• Refund processing time: 7-14 business days

6. Insurance and Third-Party Payers

6.1 Insurance Acceptance

We work with major insurance providers including:

• Star Health Insurance
• HDFC Ergo Health Insurance
• ICICI Lombard
• Max Bupa
• Aditya Birla Health Insurance
• Other TPA providers (subject to verification)

6.2 Insurance Process

• Inform us about your insurance before treatment
• Provide policy details and ID card
• We will verify coverage before treatment
• Cashless facility available with select providers
• Reimbursement claims assistance provided

7. Patient Responsibilities

As a patient, you agree to:

• Arrive on time for appointments
• Follow pre and post-treatment instructions
• Attend follow-up appointments as scheduled
• Maintain oral hygiene as advised
• Inform us of any changes in health or medications
• Provide accurate contact information for follow-ups
• Respect clinic staff and other patients

8. Our Responsibilities

We commit to:

• Provide professional dental care following Indian Dental Association standards
• Maintain patient confidentiality as per law
• Use sterilized instruments and follow infection control protocols
• Explain treatment options and costs clearly
• Obtain informed consent before procedures
• Provide post-treatment care instructions
• Respond to patient queries within 24 hours

9. Limitations and Disclaimers

9.1 Medical Limitations

Dental treatments have inherent limitations and risks. Results may vary based on individual patient factors including:

• Oral health condition
• Compliance with treatment plan
• Lifestyle habits (smoking, diet, etc.)
• Pre-existing medical conditions

9.2 No Guarantee

While we strive for the best outcomes, we cannot guarantee specific results from dental treatments. Success depends on multiple factors including patient cooperation and biological response.

9.3 Emergency Services

Our clinic provides emergency dental care during working hours (10:00 AM - 8:00 PM). For after-hours emergencies:

• Message us on WhatsApp for guidance
• We will direct you to the nearest emergency facility if needed
• Follow-up appointment scheduled for next working day

10. Intellectual Property

All content on this website, including text, images, logos, and treatment information, is the property of Smile Dental Clinic. Unauthorized use, reproduction, or distribution is prohibited.

11. Website Use

11.1 Prohibited Activities

You agree not to:

• Use our website for unlawful purposes
• Attempt to access restricted areas
• Upload malicious software or viruses
• Scrape or copy our content without permission
• Impersonate other users or provide false information

11.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. Maintenance and updates may cause temporary downtime.

12. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

13. Changes to Terms

We may update these Terms of Service periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

14. Contact Information

For questions about these Terms of Service: