Privacy Policy

Last Updated: January 2026

1. Introduction

Smile Dental Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at our clinic in Aundh, Pune.

This policy is compliant with the Information Technology Act, 2000 of India and applicable data protection regulations.

2. Information We Collect

2.1 Personal Information

• Name, phone number, and email address
• Date of birth and age
• Address and location information
• Medical history and dental records
• Insurance information (if applicable)
• Emergency contact details

2.2 WhatsApp Communication Data

When you contact us via WhatsApp at +91 96995 77641, we collect:

• Your WhatsApp phone number
• Message content and timestamps
• Appointment requests and inquiries

2.3 Technical Information

• IP address and browser type
• Device information
• Website usage patterns via cookies
• Pages visited and time spent

3. How We Use Your Information

We use your information for the following purposes:

• Scheduling and managing dental appointments
• Providing dental treatment and care
• Maintaining your dental records
• Sending appointment reminders via WhatsApp/SMS
• Communicating about your treatment plans
• Processing insurance claims (if applicable)
• Improving our website and services
• Legal compliance and record-keeping

4. WhatsApp Communication

We use WhatsApp Business API for patient communication. By contacting us on WhatsApp at +91 96995 77641, you consent to:

• Receiving appointment confirmations and reminders
• Getting treatment follow-up messages
• Receiving promotional messages about dental care (with opt-out option)
• Storing chat history for medical record purposes

You can stop receiving WhatsApp messages at any time by messaging "STOP" or contacting us directly.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Insurance Providers: To process claims (with your consent)
• Referral Specialists: When specialist care is needed
• Legal Requirements: When required by Indian law or court order
• Service Providers: IT support, payment processors (under confidentiality agreements)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted storage of patient records
• Secure WhatsApp Business API usage
• Restricted access to patient data
• Regular security audits
• Staff training on data protection

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics) to understand website usage
• Marketing cookies for Meta Pixel (Facebook/Instagram ads)

8. Your Rights Under Indian Law

Under the Information Technology Act, 2000, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing
• File complaints with the Data Protection Authority

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide dental services
• Comply with legal obligations (minimum 3 years for medical records as per Indian law)
• Resolve disputes
• Enforce our agreements

10. Children's Privacy

We provide dental care to children under parental/guardian supervision. We do not knowingly collect personal information from children under 18 without parental consent.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via WhatsApp or SMS.

13. Contact Us

For privacy-related questions or to exercise your rights: